FAQ

veel gestelde vragen

Is dit een voorbeeldvraag?help duh naja tering

Ja dit is een voorbeeld.

General

Who is BONVIDA?bedrijf vestiging

We rent out a selection of exclusive holiday homes on the Costa Brava where personal attention and service are central. We are permanently based in Empuriabrava, and from here we are always your direct point of contact on holiday.

How do I contact BONVIDA?contact opnemen

We are always available by phone, e-mail and or by Live Chat. Ask your question and receive an immediate answer.

Which languages does BONVIDA speak?contact opnemen

We communicate with our guests in Dutch, English, German, Spanish and French.

Where can I find the terms & conditions?contact opnemen

You can find here the Terms & consitions

Book

How do I book a holiday villa at BONVIDA?reservering vakantie boeken

At the villa you select the desired date, the total rent appears directly below the calendar. Via the button "book" you proceed to the reservation section. Here you can first choose to book additional services. A step further you will arrive at the form where you can enter your personal details. You then click on "request to book" and the booking is complete.

How do I see which holiday villas are still available?vakantie beschikbaarheid kalender

You can easily search for availability on our website. In the search form on the homepage you first select an arrival and departure date of your choice, and the website shows you all available holiday villas during this period.

How can I see if a holiday villa is still available?beschikbaarheid beschikbaar

On the page of the concerning villa you will see the free days on the calendar shaded in green. (under the heading availability) The website and availability is always up-to-date.

Where can I find the total rent?prijzen huur kosten totaalbedrag

First select an arrival and departure date in the calendar next to the villa. The total rent is then immediately shown.

What additional costs are there?kostenplaatje totaalbedrag bedragen totale kosten prijzen

There are no hidden or additional costs. The rental price shown on the website is always an all-in price. Items such as cleaning, linen and reservation costs are included.

Are energy costs included?kosten prijzen bedragen

Yes, costs for gas, water and electricity are included. (excluding heating costs in winter)

Do I have to rent at least 1 week? Can I also rent 10 days?huurperiode

Our villas are rented out per week during high season. Each villa has a fixed arrival and departure day. (Saturday or Sunday). In the calendar of the villa you can see which day this is. In the early and late season, different rental periods are sometimes possible. Please contact us for this.

I do not want to book immediately. Can I take an option?optieaanvraag aanvraag optie blokkeren

Yes, that's possible! At your request we can put the villa in option for 2 days. You can then quietly discuss, with the certainty that the villa is not rented to someone else. An option is 100% free of obligation. Contact us and request an option.

How can I convert my option into a booking?reserveren boekingsaanvraag optieaanvraag

By requesting an option you will also receive an offer from us. In the mail with the quotation you will find a reservation link with which you can make the booking final. Note: both the option and the offer are valid for 2 days.

How can I be sure that my booking has been successful?boekingsaanvraag aanvraag reservering

Immediately after you have booked you will receive an e-mail from us with the confirmation of receipt of the booking. The reservation has been successfully processed.

What happens after I have booked?reserveren boekingsaanvraag reserveringsaanvraag

After receiving your booking we check the data and process everything in our administration. We will immediately send you a confirmation by e-mail with all information, including cost overview and payment details. Your reservation is then approved by us.

When I get the rental agreement?overeenkomst huurcontract contract afspraken

Clear and clear agreements are important to us. Our general (rental) conditions apply to your booking. Read the terms & conditions here.

Can I change something about my booking?wijzigen wijzigingen

Simple matters such as the number of people traveling or pets, you can send us by mail, we adjust the booking free of charge. If you wish to change the stay period or change accommodation, cancellation fees may apply. Contact us so that we can discuss the possibilities.

How long or shortly before can I book?reserveren vroegboeking

You can book for periods where the price is entered. Otherwise contact us so that we can inform you personally.

Can I receive the address of the holiday villa?adressen locatie adresgegevens

The address details of the rented holiday villa are in the confirmation email which we send you immediately after reservation.

I bring a baby, is there a cot and high chair available in the villa?kinderen baby reizen met kinderen

No, standard there is no cot and highchair available in the villa. You can book this, the highchair and / or the bed is then ready for you on arrival. View here our

Does a baby count as a traveling person or on top of the number of (adult) people?kinderen babies baby´s

A baby counts as a traveling person, please mention in the comments that a baby is coming with you so that we can take it into account.

It is not yet certain with how many people we come, but I want to book in advance. Is that possible?aantal reizigers personen reisgezelschap

Yes, you can inform us of the number of people later. (up to 1 week before arrival)

How can I add a discount code to my booking?kortingen prijzen afprijzen voordeel code

During the reservation process you can enter the discount code, the price is adjusted automatically. The discount code is the offers.

I want to hibernate, can I rent the villa for longer periods?langetermijnverhuur verhuur winter

Yes we can, we will gladly make you an offer. Please contact us for this.

Payment

What payment options are there?prijzen kosten betalen reserveren

You pay the installments by bank transfer. Our bank details are in the confirmation that you receive by e-mail. Payment on arrival can be made in cash or per pin.

When do I have to pay?prijzen korting termijnen betaal aanbetaling

You pay in 3 installments. The first installment must be paid within 7 days after reservation. The second installment must be paid no later than 8 weeks before arrival. When you arrive in Spain you pay the last part. The payment dates are specified on your confirmation.

How much is the first installment?termijnen betalingen aanbetaling prijzen kosten

The first installment is 40% of the rent. The second installment is 40% of the rent. The third and last installment is 20% of the rent. You pay the first two installments in advance, per bank. You pay the last installment and the deposit upon arrival. Exact amounts and payment dates are included in the confirmation that you receive by e-mail.

On which account can I transfer the deposit?betalen prijzen kosten aanbetaling termijnen

Our bank details are stated in the e-mail confirmation, with amounts & payment dates.

My payment does not arrive on time. Will my booking be canceled?annulering betaling aanmaning prijzen

You will receive a one-time payment reminder. After the expiration of this last period (3 days) the booking is automatically canceled. Avoid this and pay on time, this makes your reservation final.

Can I also pay the booking on the spot?betalen reservering ter plaatse

No, you always pay the first and second term per bank. The last installment and the deposit can be paid on arrival.

Has my payment been received well?betalen

After we receive your payment we will send you an acknowledgment of receipt by e-mail.

When and how do I pay the second installment?betalingen bank kosten

Just before the second installment has to be paid (no later than 8 weeks before arrival) we will send you a payment request by e-mail.

Why do I receive a reminder while I have already paid?Betalingen kosten prijzen

It is possible that your payment was not yet visible when sending the reminder. You can then consider the reminder as not sent.

Can I also pay everything in advance?betalingen

Yes that is possible. Please contact us for this.

Can I spread payments?help duh naja tering

Does the first and / or second term not suit you well? We are flexible and can negotiate an extra payment term with you. Please contact us for this.

I have paid more than stated on the rental agreement. What now?help aanbetaling betalen kosten prijzen termijnen

We always check received payments, so in this case we will refund the excess amount paid. Tip: State your booking number as payment description.

Will my data remain secret?personalia data persoonsgegevens privacy

We strictly adhere to the privacy rules. For more information, read our privacy policy on the website.

How is the rental sum built up?prijzen kosten huurgeld

The total rent includes the rent, the cleaning, the linen and the reservation costs.

Stay

Where do I check in ?sleutelafgifte aankomstdag

You will be personally received by BONVIDA. The location for receipt & key delivery (office bonvida, or directly at the holiday villa) is stated in the confirmation email.

From what time can I check in and out?aankomst vertrek incheck uitcheck

The villa is available from 4PM. Check-in is possible until 8PM. Check-out is always before 10AM. Contact us for different arrival times.

Can I arrive / depart at a different time?aankomst vertrek

Yes, this is sometimes possible. Please contact us for this.

I have a delay during the trip, or a late flight. What should I do?reis aankomst

If you are delayed during the trip and will arrive much later than expected, please contact us z.s.m. If you know in advance that you have a late flight, let us know in time. We then make another appointment for the reception & key delivery.

Where can I find more information about the villa booked by me?accommodatie vakantiehuis huis

On our website you will find a description and a list of the characteristics & facilities for each villa.

Where is the villa located exactly?ligging locatie google maps

You will receive the full address of the villa upon booking. At each villa there is a google maps map on which you can view the location in advance.

Why do I have to pay a security deposit on arrival?borg waarborg kosten

A deposit serves as security that you are responsible and careful with the rented villa. The deposit you always pay on arrival, the amount of the deposit is stated in each villa.

How can I pay the security deposit?borg kosten betalen waarborg

You must pay the security deposit per pin. (debit or credit card)

How are the costs calculated on the spot?borg restant laatste termijn betalingen

The remaining amount, the final installment, is 20% of the total rent. These costs (and also the deposit) must be paid on arrival.

When will I receive the security deposit back?waarborgsom borg

The security deposit will be returned quickly, no later than 14 days after departure.

Who is responsible for any damage?schade borg waarborg betalen

The person who causes damage is responsible for the damage.

Who do I call in case of an emergency?noodgeval sos contact

We are located on the spot and are your direct contact during your holiday. (In our own language!) In case of emergency we are available 24/7.

Where can I share my experiences about the holiday?review beoordeling

You can always leave a review of the villa & service of bonvida on our website. We appreciate your opinion and future tenants too.

Is there bed, bath and kitchen linen in the villa?Linnengoed linnenpakket

Standard beds are made and there is sufficient bath and kitchen linen available. Are you staying longer than 1 week? We change the linen weekly, at no extra cost!

Are there beach towels available?handdoeken linnengoed badlakens strandlakens

No, these are not standard. You can book it extra. View our bookable extras

Does the villa have a washing machine?wassen en drogen wasgoed linnengoed

Yes, a washing machine is available in all our villas. You can wash the linen yourself, we kindly ask you to keep the washing instructions.

Is the villa cleaned or do I have to do it myself?schoonmaak reinigen

We consider hygiene the most important thing! Upon arrival you will find a clean villa, after departure we will clean the villa again for the next guest. Are you staying longer than 1 week? We clean every week, at no extra cost!

Can I receive visitors at the villa?gasten bezoeken visite

Of course! Overnight of visitors is only allowed on request, and it may be that additional costs are charged.

The villa is not rented after us. Can we stay one day longer?verlengen later vertrekken extra huurdag huurperiode

Yes that is possible. Please contact us for this.

Travel & Transport

Is the Costa Brava easy to reach by car?reisinformatie

Yes, the distance from the Netherlands, Belgium, the UK & Germany is about 1350 km, the Costa Brava is easy to reach by car.

Where is the nearest airport?luchthaven reizen vliegen

Girona is the official airport of the Costa Brava. But also the airport of Barcelona or Perpignan is nearby.

How long is the flight to Costa Brava?vliegveld luchthaven vliegtijd reizen

The flight to the Costa Brava takes a maximum of 2 hours.

I'm coming by plane. Do I need a rental car?reizen auto vervoer

Yes, we strongly recommend to rent a car. The villas are centrally located but not everything is within walking distance. A car is then necessary.

Can I rent a car at BONVIDA?huurauto vervoer huren

No, BONVIDA does not do car rental. You must rent the car directly from the airline, which is then ready at the airport.

Is public transport in Spain well organized?vervoer trein bus station

Yes, there are good bus connections and there is a train station a short distance away. The distance to, for example, the train and bus station is stated for each villa.

Cancellations & Insurance

How can I cancel my booking?annulering

Are you forced to cancel your booking due to circumstances? Please contact us directly by telephone or by e-mail.

What do I have to pay if I decide to cancel?betalen kosten annulering

Costs are associated with a cancellation. Prepaid amounts are never refunded. If you have a cancellation insurance, these costs are covered by the insurance.

Am I required to take out a travel or cancellation insurance?verzekering risico annulering

You are not obliged to do so, but we strongly recommend that you take out cancellation insurance as well as valid legal liability and travel insurance. Even if you book shortly in advance. You must take out insurance through your own insurance agent.

Contact

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