Frequently Asked Questions
How do I book a holiday villa with BONVIDA?
Have you found a holiday villa that suits you? Then you can easily and securely reserve it online via our website. The availability in our calendar is always up-to-date, so you can immediately see if your favorite villa is still available for the desired period.
After placing your reservation, you will immediately receive a confirmation by email. This way, you know that your reservation has been successfully received by us.
We will then personally check your reservation. After that, you will receive the final booking confirmation from us, including all the details of your stay, payment information, and further practical information.
Do you have a question before or after making a reservation? Please feel free to contact us. We are happy to assist you personally.
How can I see which holiday villas are available?
On our homepage, you can easily search for available holiday villas. Select your desired arrival and departure date in the calendar. You will then immediately see which villas are available during this period. We also show the available options with an arrival or departure one day earlier or later.
On the detail page of each villa, you will also find an overview calendar with the current availability of this specific villa. Here you can also see which fixed changeover day applies to the villa in question: Saturday or Sunday.
Our availability calendars are always 100% up-to-date, so you know exactly where you stand.
I don't want to book immediately. Can I take an option?
Of course! Would you like to reserve a particular villa, but need some time to discuss or, for example, arrange your trip? In many cases, we can provisionally hold the villa for you for a short period without obligation.
This way, you have some time to coordinate everything calmly, without the villa being booked by someone else in the meantime.
Feel free to send us an email at [email protected] and let us know which villa and period it concerns. We are happy to see what we can do for you.
Do I have to rent for at least 1 week? Is 10 days possible?
In the summer, our holiday villas are generally rented per whole week. The changeover day varies per villa: some villas are rented from Saturday to Saturday, others from Sunday to Sunday. On the detail page of each villa, you can see which fixed changeover day applies.
In the early and late season, we are often more flexible, and a stay of, for example, 10 or 12 days is sometimes possible.
Do you have a specific period in mind? Please feel free to contact us at [email protected]. We would be happy to discuss the possibilities with you.
Can I book now and provide the number of people later?
Yes, that's not a problem. You can book the villa even if you don't know exactly how many people will be coming.
Each villa indicates the maximum number of people it is suitable for. As long as you stay within this maximum, you can provide the final number of people up to 2 weeks before arrival.
There are no extra costs associated with this.
Are energy costs included?
Yes, the normal energy costs during your stay are included in the rental price. So you won't face unexpected costs afterward.
The rental price you see on our website is always an all-in price, with no hidden or additional costs. Only charging an electric car is not included.
What additional costs are there?
None! At BONVIDA, you know exactly what to expect in advance. The rental price you see on our website is an all-in price with no hidden or additional costs.
Among other things, bed linen, towels, final cleaning, reservation fees, and tourist tax are already included in the price.
How do I know if my booking was successful?
Immediately after you have placed the booking, you will receive a confirmation of receipt from us by email. This lets you know that your booking has been successfully received by us and is being processed.
We will then check the booking and you will receive the final reservation confirmation from us.
Didn't receive an email? Then please check your spam folder just to be sure. Can't find the confirmation there either? Feel free to contact us at [email protected], and we'll look into it for you right away.
What happens after I have booked?
After receiving your booking, we check all the details and process the reservation in our administration. Once everything is in order, you will receive from us by email the final reservation confirmation with all important information about your reservation and stay.
From that moment your reservation is definitively confirmed.
In the period leading up to your holiday, we will of course keep you informed and you will receive from us in good time all the information you need for your stay.
Is my reservation immediately final after booking?
No, after you have placed the reservation, you will first receive an automatic confirmation of receipt by email. This way, you know that your reservation has been successfully received by us.
We then check the reservation and all the details. Once everything is in order, you will receive the final reservation confirmation from us. From that moment on, your reservation is definitively confirmed. Want to know more? Then check our page Booking and Payment
Can I receive the address of the villa?
Certainly. Once your reservation is definitively confirmed, you will receive the full address of the villa from us. You will also find this on your reservation confirmation.
Do you want to know approximately where the villa is located before booking? On the detail page of each villa, you will find a Google Maps map where you can view the location.
How can I change something about my booking?
Do you want to make changes after booking? No problem. Small adjustments, such as the number of people or other details of your travel party, can easily be communicated to us by email. We will adjust these details for you at no cost.
Do you want to change the stay period or switch to another villa? Please contact us. We are happy to explore the possibilities with you. Depending on the change, there may be costs involved.
Can I bring my dog to the holiday villa?
Absolutely! Dogs are very welcome at many of our holiday villas. On the detail page of each villa, it is clearly indicated whether dogs are allowed and how many dogs you can bring.
Always indicate when booking that you are bringing one or more dogs. A surcharge applies for the stay of a dog.
If I take my dog with me, what should I consider?
Are you taking your dog on vacation? Great! At many of our villas, your dog is welcome to join.
Want to know what to consider during your stay? On our page Vacation with your dog you will find all the information about staying with your dog in our holiday villas.
Are you driving to the Costa Brava and want to prepare well for the trip? Then also read our handy information on Taking your dog to Spain.
Can I book a villa for a longer period?
Absolutely. Our regular holiday rentals are aimed at stays of 1 to a maximum of 4 weeks, but longer stays are also possible with various villas.
Especially from October to May, we offer options for longer stays and wintering, often at attractive rates.
Do you want to stay longer than 4 weeks? Feel free to contact us for the possibilities or read more on our website about wintering on the Costa Brava.
How can I cancel my booking?
It's unfortunate if you have to cancel your vacation. In that case, always contact us as soon as possible. We will then look together at what is possible in your situation.
In some cases, a booking can be moved to another period. If you want or need to cancel definitively, the cancellation conditions as stated in our General Terms and Conditions apply.
What are the cancellation fees?
The cancellation fees depend on the time of cancellation:
- If you cancel more than 8 weeks before arrival, the cancellation fees are equal to the first deposit.
- If you cancel within 8 weeks before arrival, the cancellation fees are equal to the full rental amount.
In some cases, it is possible to move your booking to another period. Please always contact us first, so we can explore the possibilities together.
You can find the full cancellation policy in our General Terms and Conditions.
Should I take out travel and cancellation insurance?
Taking out travel and cancellation insurance is not mandatory, but we do recommend it. Even when you book shortly before departure, something unexpected can always happen.
Additionally, check whether you have a valid liability insurance with coverage abroad.
Do you want to know what to look out for? Read more about travel and cancellation insurance here.