Frequently Asked Questions
How much do I need to pay in advance?
After your reservation, you will first receive your booking confirmation from us. Then you pay the rental amount in three parts, so you don't have to pay the entire amount in advance at once.
- Within 7 days of your reservation: approximately 30 to 35% of the rental amount.
- No later than 8 weeks before arrival: again approximately 30 to 35% of the rental amount.
- Upon arrival: the remaining amount.
You pay the first and second deposit by bank transfer. The last part is paid upon arrival and can be done by card or cash.
The exact amounts and payment dates are always clearly stated on your booking confirmation. This way, you know exactly what to expect from the moment of booking.
More information can be found on our page Booking & Payment.
What payment terms are there?
You pay the rental sum in three installments. You pay the first deposit within 7 days after receiving the booking confirmation. You pay the second deposit no later than 8 weeks before arrival. You pay the remaining amount upon arrival, in cash or with a payment card (debit).
Are you booking well in advance, for example 12 months or more before arrival? Then we can offer a more extensive and flexible payment arrangement in consultation. Please contact us for this.
When do I need to make my first deposit?
After receiving the booking confirmation, we ask you to make the first deposit within 7 days. The exact due date is always stated on your booking confirmation.
Are you booking well in advance, for example, 12 months or more before arrival? Then in many cases, we offer a more generous and flexible payment arrangement. Feel free to contact us to discuss the possibilities.
How and when do I pay for my booking?
After your reservation is approved, you will receive a booking confirmation from us with an overview of the costs, payment terms, and our payment details.
The first and second deposits are paid by bank transfer. You never pay the full rental amount in advance; a portion of the amount is paid upon arrival. This can be done in cash or easily by card.
Would you like to know more about the payment terms? Then check out our page Booking & Payment.
Can I pay in installments or in multiple parts
Yes, that is possible. Please feel free to contact us in advance. Together, we can make suitable payment arrangements.
How does payment work if I book shortly before arrival?
Are you booking within 1 to 8 weeks before arrival? Then the first and second deposit are combined into one payment. You pay this within 3 days after receiving the reservation agreement. You pay the remaining amount, as usual, upon arrival, in cash or with a debit card (pin). The exact amounts and payment terms are always stated on your reservation agreement.
Can I pay in installments if I book last minute?
Yes. Even with a last-minute booking, you pay the rental amount in installments. The first and second payment installments are combined into one payment, which you must settle within 3 days after receiving the reservation agreement. You pay the remaining amount upon arrival, either in cash or with a payment card (debit).
What payment options are there?
You pay the first and second deposit by bank transfer. The remaining amount is paid upon arrival, in cash or with a debit card (pin).
You can find more information about our payment terms on the page Booking & Payment.
Can I also pay online?
No, we do not work with online payments. The first and second deposit you pay securely via a bank transfer. The remaining amount you pay upon arrival, in cash or with a debit card (pin).
More information can be found on our page Reservations & Payments.
Can I also pay everything upon arrival?
No, unfortunately this is not possible. You always pay a portion of the rental amount in advance by bank transfer. The remaining amount is paid upon arrival, in cash or with a debit card (PIN).
Can I also make the last payment before arrival?
Yes, that is certainly possible. Please let us know in advance by email, so we can process and verify the payment in time.
You can transfer the last payment to the same bank account where you also made the first and second deposit. Please note that all payments must be received before the key handover. By informing us in advance, you can be sure that everything is processed correctly upon arrival and you can check in without delay.
How does payment upon arrival work?
Upon arrival, you pay the remaining amount of the rent. This can be done in cash or with a debit card (pin).
In which currency do I pay?
All payments to BONVIDA are made in euro (€).
Can someone else make the payment for me?
Yes, that is not a problem. Always mention the reservation number and the name of the main booker with the payment, so that we can link the payment to the correct reservation.
To which bank account can I transfer the deposit?
Our bank details are listed on the reservation agreement. You will receive this by email once we have approved and confirmed your reservation.
You transfer the deposit to the business Spanish bank account of BONVIDA. On the reservation agreement, you will find the full IBAN number and, if necessary, the BIC/SWIFT code.
Would you like more information about the payment or the payment terms? Then check our page Reserve & Pay.
Why am I transferring the payment to a Spanish bank account?
BONVIDA is an officially established company in Spain, and all holiday villas are located in Spain. Therefore, payments are made through our Spanish bank account. You will always receive the bank details along with the reservation agreement.
How does a payment to a Spanish bank account work?
Paying to a Spanish bank account works almost the same as a payment within the Netherlands or Belgium. You use the IBAN number that is mentioned on the reservation agreement. If necessary, you will also find the BIC/SWIFT code here.
Spanish IBAN numbers are often longer than you might be used to. This is quite normal and is because all bank accounts within Europe are structured according to the international IBAN standard.
In most cases, your payment will be processed within one to a few working days. In exceptional cases, this may take a little longer. The processing time depends on your own bank.
Is my payment safe?
Yes. BONVIDA is an officially registered company in Spain and all payments are processed through our business Spanish bank account. You will always receive a reservation agreement with our bank details, and after receiving your payment, we will send you a confirmation by email.
Do you still have questions or doubts? Feel free to contact us. We are happy to answer them.
Are there any additional costs associated with the payment?
No, we do not charge any additional fees for payments. Any bank or transaction fees from your own bank are your responsibility.
Will I receive a confirmation after my payment?
Yes. Once we have received and processed your payment, we will send you a receipt confirmation via email. You will usually receive this on the same day or the next business day. Depending on the bank's processing time, this may sometimes take a little longer, but no later than within one week.
This way, you can be sure that your payment has been received and processed correctly by us.
What happens if my payment is late?
Are you unable to meet a payment deadline on time? Then please contact us as soon as possible. We are happy to think along with you and, if possible, make an appropriate payment arrangement together.
How much is the deposit?
The deposit is € 750.00 per reservation. You pay this upon arrival. The exact amount is always stated on your booking confirmation.
When do I pay the deposit?
You pay the deposit upon arrival. This can only be settled with a payment card (debit card, bank card, or credit card). Unfortunately, payment in cash is not possible.
How do I receive my deposit back?
After your departure, we will inspect the accommodation. Is everything in order and are there no issues? Then we will refund the deposit within 14 days after departure to the same payment card used to pay it upon arrival.